Technical Support
Telephone: 888.99.D3LED
E-mail: support@d3led.com
Ongoing Product Care Program
D3 takes great pride in service after the sale and has initiated an Ongoing Product Care Program (OPCP). OPCP will allow clients to track spare inventory, system maintenance, repair status and also make electronic inquiries through our online service center.
A generous spare parts package will be supplied with your display to ensure minimum downtime when a problem occurs. The service provider will be able to log repairs electronically and receive Return Material Authorization (RMA) before shipping parts for repair. D3 will inspect the display and associated systems a minimum of three times annually to monitor operation and to perform any system upgrades.
Key Component Retainage Program
As a supplement to the spare parts program D3 has initiated a Key Component Retainage Program. D3 understands that although we may have several years of proven industry experience, our company is new. We want to alleviate any perceived notions that you will not have parts or service in the future.
The D3 Engineering Team understands that as products age, certain components may become obsolete or difficult to obtain. To combat this problem, D3 has instituted a Key Components Retainage Program (KCRP).
Based on the size of your display, the KCRP will designate specific numbers of components that will ensure parts availability throughout the life of the display. This will include diodes, FPGA, driver chips and power supplies. D3 will purchase these parts and either store them or designate a service provider to stock them.
In addition, D3 will provide alternate servicing options so that after expiration of the manufacturer’s warranty, the client may elect to service the display modules through a third party. D3 understands the significant investment our clients make in our display products and it is our goal to guarantee service of the system for the life of the display. We are confident that our generous spare module and parts program coupled with the KCRP will ensure years of reliable operation for your display.
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From Times Square in New York City, Atlantic City in New Jersey, and Sunset Strip in Los Angeles to Hong Kong and Tokyo, D3 LED is engineering the world's most sophisticated and innovative LED signs, digital displays, video walls, spectaculars, tickers, marquee systems, reader boards, jumbotrons and programmable signs. The future looks bright and so should your LED sign. Contact our sales department to start building your sign of tomorrow, today.